The partnership is a result of Yountville Chamber of Commerce convening business leaders, educators and community partners through the Napa Hospitality Industry Partnership (Napa HIP).
Napa Valley Community College District is the first college in the world to offer Forbes Travel Guide Online Luxury Service Training Certification.
The courses aim to provide students and hospitality employees with unrivaled knowledge and skill to strengthen their resumes and to elevate luxury service within the hospitality industry.
Course one is an “Introduction to Luxury Service,” covering basics such as telephone etiquette and effective communication. Students will then seamlessly continue onto the next course to learn the specific service standards for each area of luxury hotels and resorts, including luxury standards for concierge, reservations and arrival/departure services. Additional service areas covered are housekeeping/turndown, dining (including in-room dining), bar and lounge and pool standards.
“Forbes Travel Guide is renowned for its prestigious annual Star Ratings of hotels, restaurants and spas worldwide,” said Napa Valley College professor and program coordinator Merrick McKeig. “This is a unique opportunity for students interested in furthering their hospitality careers using best practices from an industry-leading organization.”
“Napa HIP leaders have been diligently working together to enhance education opportunities for students and adults in Napa County,” stated Whitney Diver McEvoy, president & CEO, Yountville Chamber of Commerce. “We are thrilled these new courses at Napa Valley College will help to grow our dynamic workforce.”
“Nothing delights us more than imparting more than 60 years of luxury hospitality knowledge to enthusiastic students. We’re confident of the positive impact it will have for Napa Valley College students as well as the wider Napa Valley region,” said Filip Boyen, CEO, Forbes Travel Guide.
To register for the class or for more information click here.